“Christian Fidelity Life Insurance is part of the Oxford Life Family of Companies.”

To Our Valued Customers:

We are in the midst of unprecedented times. The pandemic known as COVID-19 (the novel coronavirus) has swept across the world and is affecting our families, our businesses, and our everyday lives. These times call for compassion and understanding as we all try and cope and adjust to a new definition of normal.

In an effort to protect the health and safety of our staff, Oxford Life has business continuity plans in place that we are ready to deploy if necessary. Our commitment and dedication to serving our customers will always be our number one priority, and to ensure that we can accommodate your requests in a timely manner, we strongly encourage everyone to utilize our online and electronic features whenever possible.

Be Ready Coronavirus

Send premium payments via Electronic Funds Transfer (EFT) rather than physical check. EFT forms are available by clicking on “Policyholders” on our website, and scrolling down to “Service Forms” and selecting the appropriate drop down options. Please fax or email any requests or forms instead of sending via U.S. postal service. The fax and email information can be located on our service forms. Finally, you can utilize the customer portal to upload certain documents. Please note that processing times may be slightly delayed, and we thank you for your understanding as we actively work towards servicing your needs as efficiently as possible.

You can access your account electronically at any time using the online Customer Portal. This valuable tool can be used to review account statements, payment history, make policy changes such as update your beneficiary or policy owner, change your address, add a power of attorney, or update/add banking information.

We encourage all of our customers to heed the very important advice from the Center for Disease Control (CDC), the World Health Organization (WHO), and to abide by the guidance from local and federal governments. Stay informed, know the facts, and practice personal hygiene.

Once again we thank you for your loyalty to Oxford Life. We remain available to service your annuity, life insurance and Medicare supplement needs.

Sincerely,

Christian Fidelity Life Insurance Company

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